Please review this privacy notice carefully; it contains information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how you can contact us and the relevant authorities if you have a complaint
This website is not intended for children and we do not knowingly collect data relating to children
It is important that you read this privacy notice together with any other privacy notices, any other terms and conditions or any other terms of business that we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
www.tehilax.com is a site owned and operated by Tehilax LTD, a company registered in England and Wales with company number 10297094, and whose registered office is 26 Theydon Road, London, England, E5 9NA.
You can contact us by writing to us at the above address, by telephoning 0203 475 1915 or by using the contact form on our website www.tehilax.com.
Tehilax LTD collects, uses, stores and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
Our data protection officer is Judah Nowogrod and he can be contacted via the above details or at firstname.lastname@example.org.
Our website may contain hyperlinks to websites owned and operated by third-parties. Clicking on these links or enabling those connections may allow third parties to collect or share data about you. This Privacy Notice applies only to your use of our website. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites.
Communication, engagement and actions taken through external social media platforms that this site and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This site nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email
This site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Tehilax LTD have social media accounts on Linked In, Facebook and Instagram. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data, or personal information, in simpler terms, means any information about an individual from which that person can be identified, whether directly (for example, your name) or indirectly (for example, information about your use of our services). It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Data protection legislation requires us to only process your personal data if we satisfy one or more legal grounds and we rely on a number of different grounds for the processing we carry out.
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below
|Purpose/ Activity||Type of Data||Lawful Basis for Processing, including Basis of Legitimate Interest|
|To register to use our website||Identity Contact Employment||Performance of a contract with you|
|To manage the consent given by our customers to keep them informed of potential breaches in tenancy or property agreements||Identity Contact||Performance of a contract with our customers. Necessary for our legitimate interests (for running our business)|
|To respond to an enquiry you make via our company or Site in relation to the services that we provide||Identity Contact||To inform you about services which you have requested/ consented to. Necessary for our legitimate interests (for running our business)|
|Assess your suitability for work and communicate with you about work that is available. Comply with legal or regulatory requirements||Identity Contact Background||Necessary for our legitimate interests to process your personal information and to decide whether to appoint you to work.|
|To perform our contract with you for our requested services and/or take payments||Identity Contact Financial Transaction Profile Marketing and Communication||Performance of a contract with you. Necessary for our legitimate interests and to take payments|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Identity Contact Profile Marketing and Communications||Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interest (to keep our records updated and to study how customers, employees and contractors use our services)|
|To use data analytics to improve our website, services, marketing, customer relationships and experiences||Identity Contact Technical||Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud). Necessary to comply with a legal obligation|
|To send you cleaning reports, quotations and other automated email communications||Identity Contact||To inform you about services which you have requested/ consented to.|
|To make suggestions and recommendations to you about services that may be of interest to you||Identity Contact Technical Usage Profile||Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interest (to keep our records updated and to study how customers, employees and contractors use our services)|
We will use your particularly sensitive personal information in the following ways
The site may operate a customer referral scheme, used to inform potential customers of services supplied by the site. Users can make referrals through an online automated process should they wish to do so but do so at their discretion.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time. This process is detailed within each email communication sent. If an automated un-subscription is unavailable, clear instructions on how to unsubscribe will be detailed instead
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will not disclose your personal data to any other third parties without your specific consent unless we are required to do so by law.
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
We routinely share your personal information with a range of third party service providers who help us provide, analyse and promote Tehilax LTD’s services. Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see 'Transfer of your information out of the EEA'.
We may transfer your personal information to the third party service providers which are located outside the European Economic Area (EEA). We do this to help us provide and promote Tehilax LTD’s service.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that those countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Tehilax LTD have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees,contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary for the purpose(s) for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. What this means in practice will vary between different types of data. We have determined the following retention periods:
In some circumstances you can ask us to delete your data (please see below). Otherwise, we securely erase your personal data from our systems when it is no longer needed.
You have the right to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform
the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may not be able to commence our services or request
your services for but we will notify you if this is the case at the time.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner's Office (ICO).
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site. If you are unsatisfied with our response to any enquiries or complaint or if you believe that our processing of your personal data does not comply with data protection law, you can make a complaint to the ICO at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
The Cookies we use are shown in this table below:
|ASP.NET_SessionId||To enable forms on the website to function||Session – cookie is deleted when browser is closed|
|ANONID2765423||First-party persistent cookie||365 days|
|ANONID_FS2765423||First-party persistent cookie||365 days|
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.